Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed and shipped, you will receive a shipping confirmation message with tracking details.

2. Shipping Time

Delivery timelines may vary depending on your location.

Estimated delivery times:

  • Metro Cities: 2–4 business days
  • Other Cities: 3–6 business days
  • Remote Locations: 5–8 business days

Please note that delivery timelines are estimates and may vary due to logistics or courier delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your order.

TechLays may also offer free shipping on selected orders, promotions, or minimum order values.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, email, or WhatsApp.

You can use the tracking link to monitor your order status and delivery progress.

5. Delivery Issues

If you face any issues with delivery such as:

  • Package not received
  • Delayed delivery
  • Incorrect address entry

Please contact our support team as soon as possible so we can assist you.

6. Incorrect Address

Customers are responsible for providing accurate shipping details while placing an order.

TechLays is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Failed Delivery Attempts

If delivery attempts fail due to:

  • Customer unavailable
  • Incorrect address
  • Customer refusal to accept the order

The order may be returned to us by the courier partner.

Re-shipping charges may apply in such cases.

8. Damaged Packages

If you receive a package that appears damaged during transit, please:

  1. Take clear photos of the package.
  2. Contact our support team within 24 hours of delivery.

Our team will review the issue and assist with a replacement if applicable.

9. Contact Us

If you have questions regarding shipping or delivery, please contact us:

  • Brand: TechLays
  • Email: hello@techlays.com
  • Support: +91 73838 99779
  • Address: SF 46, Earth Icon, New VIP Road, Vadodara – 390019, Gujarat, India