TECHLAYS HELP CENTER
Frequently Asked Questions
Everything you need to know about protection, installation, compatibility, shipping, replacement, and support.
01
About TechLays
What makes TechLays screen protectors different?
TechLays screen protectors are designed for premium protection, precise fit, strong edge finishing, high clarity, and smooth everyday use. Each protector is built for specific phone models for a better overall experience.
What types of screen protectors does TechLays offer?
TechLays offers Clear Tempered Glass, Privacy Protectors, Matte / Anti-Glare Protectors, Curved Edge Glass, Full Glue Glass, and Flexible Unbreakable Membrane Protectors.
Which TechLays protector should I choose?
Clear Glass is best for everyday use, Privacy Glass is ideal for personal use, Matte works well for anti-glare and gaming, Curved / Full Glue is better for edge displays, and Membrane protectors are great when you want flexible, non-shattering protection.
02
Protection & Performance
Do TechLays protectors help against drops?
Yes. TechLays protectors are built using premium impact-resistant materials that help reduce the risk of scratches, cracks, and everyday screen damage from accidental drops and regular use.
Will the protector affect touch sensitivity?
No. TechLays protectors are designed to maintain smooth touch response for scrolling, typing, gaming, and daily navigation.
Will the protector reduce display clarity?
No. Our protectors are made to preserve screen sharpness, colors, and brightness as closely as possible to the original display experience.
What is the difference between tempered glass and membrane?
Tempered glass offers a more rigid premium feel with strong impact protection. Membrane protectors are more flexible, lightweight, and do not shatter the way traditional glass can.
03
Installation & Usage
How do I install the screen protector?
Every TechLays protector comes with a basic installation kit. Clean the screen, align carefully, and apply evenly. For many products, installation help is also available on the product page or guide section.
What comes inside the installation kit?
Depending on the product, the kit may include cleaning wipes, dust-removal stickers, microfiber cloth, and alignment accessories where applicable.
Will bubbles appear after installation?
If applied correctly on a clean screen, the protector should install smoothly. Minor air bubbles may settle, while dust bubbles usually require reapplication or replacement.
Can I reinstall the screen protector?
Most screen protectors are meant for one-time installation. Removing and reapplying may reduce adhesive strength and affect the final fit.
04
Compatibility
Will it work with phone cases?
Yes. Most TechLays protectors are designed to be case-friendly and work smoothly with the majority of compatible phone cases.
Will fingerprint unlock work properly?
Yes, on supported devices. For best results, re-register your fingerprint after applying the protector if your phone model benefits from it.
Will Face ID, camera, or sensors be affected?
No. TechLays protectors are precisely cut to ensure cameras, speakers, Face ID, and sensors work as expected on supported models.
What if I receive the wrong fit or wrong model?
If there is a genuine fitment issue or wrong model received, contact support with your order details and product photos so the team can verify and help with the appropriate resolution as per policy.
05
Orders, Shipping & COD
How long does shipping take?
Orders are usually processed within 1–2 business days, and most deliveries are completed within 3–7 business days depending on your location.
Do you offer Cash on Delivery?
Yes, COD may be available on eligible orders and serviceable pin codes. Final availability is shown during checkout.
Will I get tracking details after shipping?
Yes. Once your order is shipped, tracking details are shared so you can monitor the delivery status easily.
Can I cancel my order after placing it?
Cancellation is usually possible before dispatch. Once the order has been shipped, cancellation may no longer be possible, so please contact support as early as possible.
06
Replacement & Support
What if I receive a damaged product?
If your order arrives damaged, contact support with your order details, product photos, and unboxing video if required under policy. The team will review and guide you further.
Do I need an unboxing video for claims?
It is strongly recommended and may be mandatory for claims related to transit damage, missing items, or wrong product received, since it helps verify the issue faster and more accurately.
Can I get a replacement for wrong item received?
Yes. If the wrong item is delivered, contact support with your order details and photos. Once verified, the team will assist as per the replacement policy.
How can I contact TechLays support?
You can contact TechLays through the website contact form, email, or the support details shared on your store pages and order communication.