Refund policy

Techlays Return, Replacement, Refund & Cancellation Policy

 

At Techlays, every product is precision-cut and packed carefully to ensure compatibility with specific device models. Since screen protectors are one-time-use products, we maintain a fair and transparent policy to ensure smooth service for genuine customers while preventing misuse.

Please read the following policy carefully before placing an order.

 

 

1. Mandatory Unboxing Video (Compulsory)

To claim any issue related to the product or packaging, customers must record a clear unboxing video while opening the package.

The video must clearly show:
• The sealed courier package
• Opening of the outer package
• The TechLays product box
• The product and all contents inside

This video is mandatory for verifying issues such as:
• Damaged product in transit
• Missing items
• Incorrect item received

Claims raised without a proper unboxing video may not be accepted, as we cannot verify the condition of the product at the time of delivery.

 

2. Damage in Transit – Reporting Window

If the product is received damaged during transit, the issue must be reported within 24 hours of delivery.

Courier partners provide only a limited claim window for transit damage verification. Requests reported after 24 hours may not be eligible for approval.

Please share:
• Order ID
• Unboxing video
• Clear photos/videos of the damage

Once verified, replacement assistance will be provided.

 

3. 7-Day Replacement Policy

Techlays offers a 7-day replacement window from the date of delivery for verified cases such as:
• Manufacturing defects
• Incorrect product received
• Severe fitting or installation issues after following instructions properly

Replacement requests must include:
• Order ID
• Device model
• Clear photos/videos explaining the issue

After verification, our support team will guide you through the replacement process.

Refunds are generally not provided for installation-related concerns, but replacement assistance may be offered after review.

 

4. Fingerprint & Privacy Protector Compatibility

Privacy glass and privacy membrane protectors use special anti-spy coating technology to block side-angle viewing.

Due to this coating, fingerprint response may vary depending on:
• Device model
• Sensor type
• Touch sensitivity settings
• Installation quality/alignment

For best experience, we recommend:
• Re-registering fingerprints after installation
• Enabling increased touch sensitivity (if available)
• Using Face Unlock for smoother unlocking

✨ Models specially optimized for fingerprint sensors are clearly marked as “Fingerprint Working” in product title/images.

Fingerprint response variation on standard privacy protectors is considered a normal technical behaviour and not a manufacturing defect. Therefore, returns/refunds cannot be accepted solely for fingerprint compatibility concerns.

 

5. One-Time Use Product Policy

Screen protectors are single-use products.

Once the protective film is removed or installation is attempted, the product cannot be returned or refunded for reasons such as:
• “I changed my mind”
• “I don’t like the product”
• “I want another variant”
• “I ordered by mistake”

This is because screen protectors cannot be reused or resold once opened.

 

6. Bubble-Free Installation Support

Techlays products include installation accessories and guidance for proper application.

During installation:
• Minor bubbles may appear initially and usually disappear within 24 hours
• Proper installation steps must be followed carefully

If major bubbles remain even after proper installation, our support team may review the case and offer replacement support where applicable.

 

7. Wrong Device Model Ordered

Customers are responsible for selecting the correct device model while placing the order.

If the wrong model is ordered:
• The original product must be returned unused with all packaging and contents
• Pickup may be arranged where service is available
• If pickup is unavailable, the customer must self-ship the return

Replacement shipping will be processed only after the original product is received and verified.

Shipping/replacement charges may apply in such cases.

 

8. Protector Damage After Impact

Screen protectors are designed to absorb impact and help protect the original display.

In some cases:
• The protector itself may crack or break after absorbing impact

This is considered normal protective behavior and does not qualify as a manufacturing defect or free replacement.

 

9. Partial COD Policy

Some Techlays orders are processed using partial prepaid confirmation (COD token amount).

This amount helps confirm genuine orders and reduce fake shipment losses.

If the customer refuses or rejects the order after shipment:
• The COD token amount is non-refundable as shipping and processing costs are already incurred.

 

10. Prepaid Orders Rejected at Delivery

If a fully prepaid order is refused, rejected or undelivered due to customer-side reasons after shipment:

• Shipping/logistics charges may still be deducted from the refund amount or wallet credit
• Deduction amount may vary depending on courier and shipping costs

This includes situations such as:
• Delivery refusal
• Customer unavailable
• Wrong address/contact details
• Repeated failed delivery attempts

 

11. COD & Convenience Charges

Any COD, platform, convenience or handling charges charged during checkout are non-refundable.

These charges cover payment handling, operational and logistics costs.

 

12. Refund Method & Wallet Credit

TechLays follows a 7-Day Replacement Policy and refunds are generally not applicable for screen protectors and related products.

As these are one-time-use products, replacement support may be provided in eligible verified cases instead of refunds.

In exceptional cases where a refund is specifically approved by TechLays management, the approved amount may be credited only in the form of:
• TechLays Wallet Credit
• Store Balance/Coupon Credit

Applicable shipping, COD, reverse pickup, handling or convenience charges — if any — will be deducted first, and only the net eligible amount will be credited to the wallet/store balance.

This may apply in situations such as:
• Prepaid order rejection after shipment
• COD delivery refusal
• Wrong model ordered by customer
• Customer cancellation after dispatch
• Reverse pickup/shipping charges incurred

 

13. Order Cancellation Policy

Orders can only be cancelled before shipment.

If the order has already been shipped:
• Cancellation requests cannot be accepted

For prepaid orders cancelled before dispatch:
• Refund will be processed to the original payment method

For COD/Partial COD orders:
• Token amount may become non-refundable once shipment is processed.

 

14. Fraud Prevention & Misuse

To ensure fair service for all customers, Techlays reserves the right to reject replacement/refund requests in cases such as:
• Claims without unboxing video
• Repeated suspicious claims
• Fake/misleading claims
• Intentional product damage
• Returned product mismatch
• Signs of misuse or tampering

Verification through photos/videos/inspection may be required before approval.

 

15. Replacement Processing Timeline

Once replacement eligibility is verified:
• Replacement orders are usually processed within 2–3 working days

Shipping timelines depend on courier partner availability and serviceability.

 

16. Contact Support

For assistance, please contact our support team with complete order details.

📧 Email: hello@techlays.com
📞 Phone/WhatsApp: 7383899779

Please include:
• Order ID
• Device model
• Clear images/videos explaining the issue

 

Techlays Commitment

Techlays is committed to delivering precision-fit protection solutions designed to safeguard your devices. Our policies are structured to ensure fair support for genuine customers while maintaining operational transparency and preventing misuse.